Frequently Asked Questions

We have two types of coverage you can choose for your Bike.

• Third-party is the basic plan which covers your legal responsibility for damage to other people’s property or bodily injury or death to other people caused by an accident involving your Bike. It doesn’t cover damage to your own Bike.
• Comprehensive covers the same as third-party plus any damage to your Bike up to its market value.

Insurance premiums will be based on risk characteristics. The greater the potential risk, the higher the premium, and vice versa.

The sum to be insured is based on the market value of your Bike. The market value of your motorcyle must be within the sum insured amount.

It depends on whether you have purchased the ’Single Rider’ or the ’All Riders’ cover.

• MyInsurance only provided insurance products for the ’All Riders’ cover.

Yes, we provide insurance coverage for those working with delivery services companies, including but not limited/restricted to Deliveroo, FoodPanda or GrabFood, etc.

You need to submit a letter to the insurer with proof of the changes.

This policy does not cover certain losses such as:

• Policyholder's death or bodily injury due to a Bike accident;
• Policyholder's liability against claims from others rider; and
• Loss, damage or liability arising from an act of nature i.e. flood, storm or landslide.

(Note: This list is non-exhaustive. Please refer to the policy contract for the full list of exclusions under this policy.)

"No Claim Bonus" or "NCD" is a special discount given for every claim-free year.

The NCD quoted is different if there is a claim lodged or if there is an NCD withdrawal to transfer to another motorcyle requested by the insured. Alternatively, you can also check your current NCD rate via

Most policies include an excess, which is the amount to be paid by the policyholder in the event of a claim. There's both a compulsory excess, imposed by the insurer, and a voluntary excess. The phrase 'total excess' combines these two factors and is the amount you pay in the event of a claim.

Loading is an additional amount that is built into the insurance cost. This amount is added to the premium to provide the cover for a ‘risky’ individual. Basically, loading covers the losses that arise from insuring an individual who is prone to a form of risk and the losses for that period are expected to be higher than anticipated.

Market Value is the amount based on the insurance company estimate of what your Bike is worth in the open market. In the event that anything happens to your Bike, you can only claim as much as the current market value/worth of your Bike model at that point of time. Generally Market Value coverage premium tends to be lower.

Agreed Value is the amount which has been agreed to between you and your insurance company. In the event that anything happens to your Bike, agreed value coverage can certainly provide the compensation you will receive from the insurance company if your Bike is written off or stolen. Generally Agreed Value coverage premium tends to be higher.

If you plan to travel with your Bike outside of Malaysia, you need to purchase a different insurance policy before crossing the border.

Choose the best insurer which fits your insurance premium budget. Insurance companies often offer discounts (with T&C).